Support Engineer with German Tehnic / Servicii / IT
We are looking for new colleagues to join our team!
If you are a German language speaker and growth opportunities in IT are what you are looking for, take a look!
Imagine a day at Stefanini!
• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
• Logging remotely to client’s computer and help them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
• Help the client with all the necessary information.
- GERMAN– advanced level and ENGLISH knowledge – at least medium level;
- Motivation for learning new information;
- Previous successful customer service experience is considered an advantage;
- Strong written and oral communication skills;
- Able to communicate problems/issues to customers in a non-technical manner.
Ready to take this challenge?
You will be awarded for your success with:
- Attractive salary package;
- Contract for unlimited period of time;
- Up to 27 days Annual Vacation;
- Bonus for referring new colleagues;
- Private Medical subscription;
- Public transportation reimbursement;
- Meal tickets;
- IT and Soft skills trainings provided by our specialists;
- Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
- Friendly, fun and young team.